1. Who we are
Tailzy is a garment and tailoring management application provided by EKIKA CORPORATION PRIVATE LIMITED ("we", "us", or "our"). This policy explains how information is collected, used, stored, and disclosed when you use the app and our services.
The tailoring business using Tailzy manages its customer records, staff access, and tailoring operations. If your information was entered by a tailoring business, that business is your first contact for questions about those records. You may also contact us at hello@ekika.co for help identifying the appropriate contact.
2. Information we collect
The information processed depends on the features you use, your access permissions, and the records entered by your tailoring business.
| Category | Examples and purpose |
|---|---|
| Account and staff information | Name, username or email used to sign in, credentials submitted for authentication or staff account creation, account identifiers, company, branches, and assigned roles. These enable sign-in and access management. |
| Customer and family information | Names, phone numbers, email addresses, gender when entered, and relationships between customers and family members. These identify the people for whom tailoring services are provided. |
| Measurements and garment details | Body measurements, measurement profiles, garment styles, custom drawings, fabric details, and tailoring instructions. These support garment fitting and preparation. |
| Photos and uploaded content | Images you take or select, such as product or fabric photos, and drawings you save. Submitted content is stored with the relevant business record. |
| Orders and work records | Quotations, sales orders, items, quantities, prices, totals, deadlines, preparation stages, worker assignments, and work status or completion times. These support order fulfilment and business administration. |
| Notification and device information | Firebase installation identifiers and messaging tokens, device platform, associated account, token status, and registration or last-seen information. These enable delivery and management of push notifications. |
| Connection and technical information | Authentication session information and technical request or error information. We and our service providers may process IP addresses and connection logs to operate and protect the service. |
Information may be provided by you, your employer or account administrator, or a tailoring business serving you. Enter information about other people only when you have the necessary authority and have provided any required notice.
3. How information is used
- Authenticate users and enforce company, branch, and role permissions.
- Maintain customer records and measurement profiles.
- Create and manage orders, garment preparation, and staff work assignments.
- Display business summaries and operational records to authorised users.
- Send service notifications and manage the devices receiving them.
- Provide support, investigate errors, maintain security, and meet applicable legal obligations.
Tailzy does not include advertising or use customer records for targeted advertising. We do not sell personal information.
5. Device permissions and your choices
- Camera: used when you choose to take a photo for a record.
- Selected photos: the system photo picker allows you to choose images to attach. The app does not require access to your entire photo library.
- Notifications: used to show service notifications when permitted. You can disable them in your device settings.
- Internet: used to connect to Tailzy services, authenticate, synchronise records, and deliver notifications.
You may deny or revoke optional permissions in device settings; related features may then be unavailable. Tailzy does not request access to your device contacts, SMS, call logs, microphone, or precise location.
6. Storage and security
Business records are stored in the systems used to provide Tailzy. Tailzy uses authenticated connections and access controls. Authentication session information and branch preferences are kept using the app's secure storage integration. The app also temporarily caches records and may queue changes while offline.
Protect your device and credentials, and sign out on shared devices. No storage or transmission system can guarantee absolute security.
7. Data retention
Account and business records are retained while needed to provide the service, maintain tailoring records, fulfil orders, resolve disputes, or meet applicable legal and accounting requirements. Retention periods depend on the type of information and the operational or legal purpose for keeping it. Contact us for the retention schedule applicable to your records.
Signing out attempts to deactivate the device's push token for your account. Deactivation does not itself delete the token record or the associated account. Uninstalling the app does not delete records held by the service.
When deletion is appropriate, relevant personal information can be deleted or anonymised by us or the business responsible for those records. Information required for legal obligations, security, or disputes may be retained for the applicable period. Backup copies may persist until replaced under the applicable backup schedule. Firebase handles its own service data under its published retention practices.
8. Request account or data deletion
You can request deletion of your Tailzy account and associated personal information, or specific customer or measurement records, by emailing hello@ekika.co with the subject Tailzy account or data deletion request. You do not need to sign in to send a request.
- Provide your account username or registered email and the name of your tailoring business.
- State whether you want your account and associated personal information deleted, or identify the specific records concerned.
- We may request information reasonably needed to verify your identity and authority, and coordinate with the business responsible for the records.
Do not send your password. We will explain the outcome of your request, including any information that must be retained, the reason, and the applicable retention period. Deleting an account removes access; business records shared with a tailoring business may require separate review, including deletion or anonymisation of personal information where appropriate.
You may also request access to or correction of your personal information, or raise a privacy concern, using the same contact. Available rights depend on applicable law.
9. Children's information
Tailzy is a business tool for authorised staff and is not intended for children to use independently. A tailoring business may record a child's measurements or family details to provide clothing services. The business must obtain any required parent or guardian authorisation. A parent or guardian can contact the business or us with questions or deletion requests.
10. Changes to this policy
We may update this policy when the app, connected services, or applicable requirements change. The revised policy will be posted on this page with an updated date. Where required, we will provide additional notice or request consent for material changes.
11. Contact us
EKIKA CORPORATION PRIVATE LIMITEDTailzy privacy and support
Email: hello@ekika.co